Refund Policy

Return and Refund Policy for HSBDofficial.com

Last Updated: [September 26, 2025]

Our primary goal at HSBDofficial.com is your complete satisfaction. We stand behind the quality of our products and have created this policy to ensure that your purchase is risk-free and that you feel confident shopping with us.

1. 7-Day General Return Policy (For Unused Products)

If you are not completely satisfied with your purchase upon delivery, you have the option to return the product within 7 days of the delivery date, subject to the following conditions:

  • The product must be unused, unaltered, and in its original, unopened packaging.

  • All tags, manuals, and accessories that came with the product must be included.

  • To initiate a return, please contact our customer support team. Return shipping costs for general returns will be borne by the customer.

  • Once we receive the product and verify its condition, we will process a refund for the product amount.

2. 13-Month Replacement Warranty (For Functional Issues)

We are proud to offer a comprehensive 13-month replacement warranty on our products, covering functional issues and manufacturing defects.

What the Warranty Covers:

  • Any technical or functional problem with the device that is not caused by external damage.

  • Manufacturing defects that affect the product's performance.

What the Warranty Does NOT Cover (Exclusions):

  • Physical Damage: Any kind of breakage, cracks, or damage caused by dropping or mishandling the product.

  • Water Damage: Damage caused by contact with water or any other liquid.

  • Damage from Misuse: Issues arising from not using the product according to the instructions.

  • Normal Wear and Tear: Scratches or cosmetic issues that occur over time with normal use.

3. How to Claim Your Warranty

If you experience a functional problem with your product within the 13-month warranty period, please follow these steps:

  • Step 1: Contact Us: Immediately contact our customer support team via email at [email protected] or call us at +8801706148891. Please provide your original order number.

  • Step 2: Video Call Troubleshooting: Our technical support team will schedule a video call with you to understand the problem and attempt to resolve it remotely. We can solve most issues through simple guidance.

  • Step 3: Product Exchange: If the issue cannot be resolved through the video call, we will approve a product exchange. Our team will guide you on the process of returning the defective product to us via courier. Once we receive the unit, we will dispatch a brand new replacement to your address.

Important Conditions:

  • This warranty is only valid for the original purchaser.

  • The warranty claim is only applicable for customers who have accepted and paid for the initial delivery of the product. Any claims made after refusing the initial delivery will not be entertained.

4. Contact Information

For any questions about returns or to initiate a claim, please do not hesitate to contact us: